About the author

Michael John

Hey Friends, I am Michael John a Web Designer/Developer and a Blogger from Mumbai, India. I have done my graduation (B.Sc) from Mumbai University and am currently working as a Manager with JPMorgan. I am also the CEO of Justclickin haha. Justclickin will be handy if you are looking for Useful Updates on Softwares, Games, Gadgets, Web Development, Web Tips and Tricks. You can contact me on mj@justclickin.com or Google+. Thanks!!!

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24 Comments

  1. 1

    Alabhya

    Thanks for the info. Can you tell me where you got it repaired? Which city and which service center? I’m a little apprehensive about giving my phone to any center as such.

    Reply
    1. 1.1

      Michael John

      Hi Alabhya,
      I am from Mumbai and we have a service center near Andheri Station; so I got it repaired from there. Before you go for it do try the small tweak that I have mentioned in the post if it works then its cool. If you go for servicing your mobile will be opening which does show some dent on the phone.
      Cheers

      Reply
  2. 2

    Prashant Thakur

    Hi John,
    Could you please tell me how long have you been using your phone after getting its camera fixed. I mean the tint issue didn’t come again?

    Reply
    1. 2.1

      Michael John

      Hi Prashant,
      I got my camera replaced and it is working absolutely fine now.
      Cheers

      Reply
  3. 3

    Harish

    Hi Michel,

    I have decided to buy a new HTC One.
    Can you please confirm that, the new HTC One’s not have this issue?

    Thanking You,
    Harish

    Reply
    1. 3.1

      Michael John

      Hi Harish,
      If you are planning to go for HTC One then go for the model which got released recently… Maybe you can go for dual SIM.
      Cheers

      Reply
      1. 3.1.1

        Harish

        Thanking you for the reply.
        Here in Dubai, I think I will get a recently released HTC One (M7)
        and not interested in dual sim model

        Reply
        1. 3.1.1.1

          Michael John

          Then it is cool you can go for it.
          You can check it if you want… Just switch on the camera and place the mobile on a table… If the screen is completely black then the camera is perfect and if it looks pinkish then there is a problem with it.
          Hope this helps
          Cheers

          Reply
  4. 4

    sonu

    hi michael, i purchased htc1 from dubai & didnt check it whn was there.. after coming back to india i opened the sealed packed box and started to use it.. but i was shock by seeing pinkish dots in pictures .. then i called up the customer care of india to get rid of this problem but they refused to give me service in india as it has been purchased from outside of india.. now, i am very tensed plz help me out what should i do????

    Reply
    1. 4.1

      Michael John

      Ok check whether it is the same pink tint issue… Switch on your camera and place it on top of the table… If the screen color is pinkish then there is a prob with it and if it is black then your phone is fine. Try the small tweak in this article if it still doesn’t work then try to visit the customer care center nearby your area. They should assist you irrespective of where you got the phone from. In other countries they just replace the phone for free but in India we are getting it serviced which is really weird.

      Reply
  5. 5

    arun

    Hi Mr.john
    I like to appreciate your activity of helping others with your knowledge..

    N I’m here to say that I too have exactly same camera problem n with that I’ve this crap SIM card error in my sprint HTC one single SIM phone.. but the main problem is this phone was imported from US from some dealer who gave me 25% discount.. I only opened the newly packed box..this phone is rooted since I dint get a bill nor anything related to it’s purchase.
    Can u plz suggest me what shall I do too solve my prob.
    Note:I’m still in contact with that dealer.

    Thank u.

    Reply
    1. 5.1

      Michael John

      Hi Arun,
      You are not in a safe zone as you don’t have any warranty. Did you check whether your phone has the camera issue? as per my knowledge new models don’t have this problem. Only the models which were released at the start had this issue. If the phone has this problem then try the small tweak which is specified in the article if it still doesn’t work then the camera has to be changed. I got mine changed from service center in Andheri, Mumbai.
      Good Luck

      Reply
  6. 6

    Raghavendra

    Hi Michael,

    I purchased HTC one from US & presently in India. Can I get a replacement as it was purchased in US or do I need to fix this issue with service center.

    As you rightly pointed out its so weird that company is not exchanging this phone in India.

    Anyway thanks for the info. I would definitely don’t prefer any one to go for such a brand.

    Reply
    1. 6.1

      Michael John

      Hi Raghav,
      If you have purchased the recent model then it should have this problem but if you have got the old one then the chance of having this issue is high. The sad thing is we don’t get any replacement in here and that really is bad. I am happy with HTC One for now and I strongly recommend it.
      Cheers

      Reply
  7. 7

    Mustafa

    Hi John,

    I had bought this phone at the start in the UAE and have this pink tint issue. Your tweak isn’t working and I don’t see the ISO100 option in my HTC camera – there’s 200, 400, 800 and 1600 and ISO auto.

    Like others pointed out, sad that the service center is refusing to replace the phone or the camera. The charges are Rs 5000 for it.

    That aside, it’s been a great phone.

    Cheers

    Reply
    1. 7.1

      Michael John

      Oh that is really sad to know. If it is under warranty then they will change the camera for sure. Is it with bill or without?

      Reply
  8. 8

    nisal

    Hi john.
    I bought a HTC one from Sri lanka, which is still under warranty. And has the purple tint issue. When i contacted the shop i bought it from, they said that the problem is due to a software update. The shop owner is refusing to fix this matter. Please help.

    Reply
    1. 8.1

      Michael John

      If you have brought the latest version; it should not have this problem. This was the biggest problem with the first version of HTC One M7. Unfortunately in Asia we are not offered any replacement or anything like that. All you can do is; you can get it serviced for free but this still spoils the look of your phone a bit.

      Reply
  9. 9

    Ali Asgar

    Hi,

    I purchased my HTC One From Dubai and now i am in India now, i have the same pink tint issue, when i contacted htc service center in ahmedabad they said you will be charged around 9000 rupee for this issue even though my phone is under warrenty.

    Reply
    1. 9.1

      Michael John

      Hi Ali,
      They are not supposed to charge you. If there is any other service center do check it with them too.

      Reply
    2. 9.2

      aditya

      i am facing the same issue, i live in ahmedabad and bought my phone from ahmedabad itself and is under warranty….. will dey change or replace the senor.. my warranty is expiring in a month and i have been expriencing this issue since last 1 month only…plz help

      Reply
      1. 9.2.1

        Michael John

        You facing this issue recently? Was it working fine before? Nope they won’t change the phone; they will just repair it or will change the camera.

        Reply
  10. 10

    Vishnu Bari

    Hi Michael,
    Even I am the victim of the Pink dot problem in the HTC camera pictures taken during the night time, I purchased this mobile in Aug 2013 from UAE and gave it to my brother in law in Jaipur, India. He recently complained me regarding this problem.
    When I contacted HTC here in UAE, they refuse to replace as 1 year of purchase was over. In fact they acknowledge that this is a manufacturing defect for a series of mobiles manufactured during certain period.
    Shall we raise a campaign against HTC for selling faulty products on SOCIAL MEDIA stating that even after knowing that product is damage they are NOT replacing or fixing Free of cost. I recently had a chat with HTC support in USA, they are raising their hands as it is purchased from UAE.
    Why should we be penalized for the manufacturing defect in the product.

    I checked in Mumbai Service centre they asked for Rs.5000, Will the mobile get lock if I get it repaired in India as it was purchased from UAE.

    We should do something against this selling of a defective product.

    Regards,
    Vishnu Bari

    Reply
    1. 10.1

      Michael John

      Hey Vishnu,
      They do replace on certain parts of the world but it doesn’t apply for people who are located in Asia and few other countries. Yes we can do that which can help many in purchasing such defective products; even now I can find many purchasing it as they are still not aware of it.
      Nope it should not be locked but it is always better to confirm with them before trying it.
      Thanks for your time and your valuable comment
      MJ

      Reply

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