What to do when iTunes doesn’t Detect Your iPhone, iPad, or iPod on Windows?
Plugged in an iPhone, iPod, or iPad into a computer and nothing happens? You look in iTunes and the iPhone, iPod, or iPad isn’t detected? Now what? Don’t worry, there are usually a few simple solutions that will solve the problem.
5 Simple Tricks to Get iTunes to Recognize an iOS Device.
- Quit and relaunch iTunes.
- Connect the iOS device to a different USB port on the computer.
- Reboot the iPhone, iPad, or iPod.
- Reboot the computer.
- Use a different syncing cable. (if possible)
If you happen to be using a USB dock, skip the USB dock and try connecting the USB cable directly to the computer as well.
The iPhone/iPad/iPod is Still Not Detected?
If the iPhone, iPad, or iPod is still not recognized by iTunes, the next thing you should do is delete iTunes and reinstall it with a fresh version from Apple.
For iPhone / iPad / iPod Not Being Detected in Windows, Update the device’s Driver.
For Windows PC users whose iPhone, iPad or iPod is not being found or detected by iTunes or the computer, you can update the iOS Device Driver like so:
- Go to the Device Manager in Windows, and locate “Apple iPhone” or “Apple iPad” or “Apple iPod” under portable devices section.
- Right click on the ‘Apple iPhone’ and choose “Update software”
- Now click “Browse on my computer”
- Navigate to C:\Program Files\Common Files\Apple… and choose the folder called “Drivers”
The updated driver will install and update and iTunes should now detect the iPhone, iPad, or iPod as intended.
Still not detecting?
If you’ve done all the tricks above and the iOS device is still not detected, try connecting the iPad, iPhone, or iPod to a different computer and see if it’s identified. This can help rule out if the problem is with the computer, or if it’s a problem with the iOS device itself. If it’s connected to another computer and still won’t be recognized, there could be a problem with the physical connector port on the iOS device itself, or some other hardware related issue, and you’ll probably want to call Apple’s Customer Support helpline and sort it out.